Refund policy

Dust'd Up Co Returns and Exchanges Policy

Read this before you order. It's short.

Printed apparel and custom gear is made to order
Tees, jumpers, crop tops and custom shirts get printed when your order comes in. We don't sit on racks of stock. That means no change of mind returns and no size swaps on printed gear, so please check the size guide on the product page before you hit buy If you're between sizes, email us first and we'll help you pick.

Faulty or wrong item?
Get in touch straight away and we'll sort it. We back what we send. Email dustdupco@outlook.com within 7 days of delivery with your order number and a photo, and we'll replace it. We pack every order on video, so if it left here fine and turned up damaged we'll take it up with AusPost.

Accessories and stocked items
Keyrings, hats, bags, plush, patches and the like that aren't printed to order can be returned for store credit only. No refunds. A 15% restocking fee applies, original shipping is non-refundable and you cover return postage. The item must be unused, in original packaging, and the return must start within 7 days of delivery. Send it tracked and email us the tracking number. If it goes missing on the way back, that's between you and AusPost.

Earrings
No returns or exchanges, no exceptions. Hygiene rules.

Sale items and gift cards
Final sale. No returns, no exchanges.

If a return doesn't meet these terms it won't be accepted, and we'll let you know. Nothing here takes away any rights you have under Australian Consumer Law.

Thanks for backing Dust'd Up Co. Made in a Brisbane shed by a husband and wife team.