Refund policy

Dust'd Up Co  & Exchanges Polic

Returns & Exchanges – Read This Before You Order

Custom Orders
Custom orders can’t be returned if you got the size, colour or details wrong. If there’s a fault on our end, we’ll replace it. No refunds No refunds. No store credit.

Sale Items & Gift Cards
Final sale. No returns, no exchanges.

Earrings
No returns or exchanges, no exceptions. Hygiene rules.

Returns – Store Credit Only

  • Store credit only, no refunds

  • 15% restocking fee applies

  • Original shipping cost is non-refundable

  • You cover return shipping

  • We pack every order on video. If your item shows up damaged but was fine when it left, we’ll investigate with AusPost

To Return Something:

  • Must be unused

  • Must be in original packaging

  • Return must start within 7 days of delivery (not when you open it)

  • You must provide tracking

  • Email: dustdupco@outlook.com to begin the process

If your return doesn’t meet these terms, it won’t be accepted. We’ll let you know.

Use tracked shipping. If it goes missing or gets damaged coming back, that’s between you and AusPost. Not us.

Exchanges
No exchanges on custom items (this includes made to order).

For everything else:

  • You’ve got 7 days from delivery (again, not from when you open it)

  • 15% restocking fee applies

  • You cover shipping both ways

Damaged or Wrong Item?
Get in touch straight away and we’ll sort it. We back what we send.

Thanks for choosing Dust'd Up Tough gear.